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  John Pope Lead Editor/Moderator
  37 Posts	About John Pope, a.k.a. JohnP@Dell, has been involved with social media since 2006 and computers since, well, let's just say... Recent Posts Three Somewhat Obscure Google Search Tips Unboxing One of First Dell Studio Hybrid PCs Will the Olympics Melt the Internet? Wi-Fi at Cruising Altitude Hear No Dull, See No Dull

  

  John Blain Gaming Guy
  25 Posts	About John has been active in social media at Dell since April of 2006, starting with the blog outreach team, and now as the ... Recent Posts Lights. Camera. VICTORY. I Did It for the LULZ QuakeCon's Over, But Extreme Gaming Tour Trucks On! A Closer Look at Clan PMS On Camera From QuakeCon: Movie Director Mike Pasley

  
  

  Natalie M. Davis Manager, Global Operations for Community Team
  23 Posts	About Natalie and her team engage in conversations on Dell and non-Dell social media sites. She has over 10 years of marketi... Recent Posts Hot Tech-cessory for the Skiing Chic Geek Sew Not Just for the Retired Chic Geek Oh, How Far They’ve Come: Avatars for the Chic Geek Back-to-School Advice on What Really Matters Numero Uno Misconception: Can You Say “Handy-Woman?”

  

  Chris Byrd Digital Life Liaison
  20 Posts	About Chris works closely with the online community on all things "digital life" and is known on Twitter as @ChrisBatDell. Wh... Recent Posts CrowdFire at Outside Lands Music & Arts Festival Dell Summer Rocks Tour: Next Stop ... Outside Lands Festival Dell Summer Rocks Tour Multimedia: Lollapalooza 2008 Dell Summer Rocks: Day 3 Wrapup Dell Summer Rocks: Day 2

  

  Jennifer Hughes Community Content Manager
  16 Posts	About Jennifer leads the content coordination for Dell’s social media properties. She has been involved with social media s... Recent Posts Let Text Work for You Fitness in the Digital Age Warning: The Following Images May Disturb Some Viewers Cyber Sisterhood Reads from ‘Round the Web Get Creative With Your Scanner

  
  

  Jay Pinkert Raconteur

  15 Posts

  About To paraphrase the Bard, some are born great bloggers, some achieve great blogging and some have blogging greatness thru... Recent Posts Terry A While: Dell Kicks Off Music Festival Tour and Sweepstakes with Massive Towel Giveaway Dell Makes Online Bargain Hunting Easier Simon and Paula Who? Take Your Case for Rock Stardom Directly to the Fans Finals Fantasy: College Gaming League Hooks Up with the Pros The ROI on GPS

  

  Anne B. Camden Consumer Product PR
  11 Posts	About Anne has been with Dell Corporate Communications for 10 years, proudly practicing product PR the entire time. Started o... Recent Posts Live From New York, It's ... Dell and PBTeen's Satellite Media Tour! Meet Dell's Studio Hybrid PC Dell Upgrades Consumer Linux PCs to Ubuntu 8.04 So Easy Your Mom Can Do It Drinking From the Fire Hose

  

  Randy Gibson Imaging & Display Guy
  6 Posts	About Randy is a technical writer and senior analyst for the Dell Solution Network. A nine-year veteran of Dell, he specializ... Recent Posts A Full-Color Printer That's Surprisingly Green Your One-Stop Solution for Photo Editing New Options for Home Theater Inkjet Printer Tips for Great Photo Quality Pain-Free Wireless on the Way

  

  Richard Bernier Dell Community Security Liaison
  6 Posts	About I have been with Dell for five years; two of those have been spent with the conversations group. You may have seen me o... Recent Posts Don't Be A Disappearing Laptop Statistic: Part 3 Don’t Be a Disappearing Laptop Statistic: Part 2 Don't Be a Disappearing Laptop Statistic: Part 1 Show a Little Laptop Love! Same Phish, Different Scales

  

  

  Ed Hassinger Software Engineer for Austin-based NetQoS

  6 Posts

  About It feels like I bought my first "IBM-compatible PC" just last year. And despite two decades and stints with nine failed... Recent Posts A Windows Screenshot Says A Thousand Words 5 Great Things About Vista Photo Gallery Stranger in a Strange Land -- A Windows Guy Finally Gives Linux a Chance Customize Your Network For Skype, Media Streaming, BitTorrent, Gaming, etc. Windows Vista + Windows XP: The Best of Both Worlds

  

  Jesse Leonard Vista and Ubuntu Linux Liaison
  5 Posts	About Jesse Leonard, a.k.a. Dell-Jesse_L within the online Dell community, has been involved in the Dell Forums for eight yea... Recent Posts Firefox 3 Add-Ons Firefox 3 Download Day Logs More than 8 Million Takers Firefox3 Update Latest Mozilla Firefox 3 Update Firefox 3 Fans Target World Record for Downloads

  

  RichardatDELL Two Ears, One Mouth Advocate
  5 Posts	About After a career in Canadian politics, Richard moved to the U.S. to build out a career in communications. He joined Dell ... Recent Posts Marc Silber and the Fine Art of Photography RichardatDELL Finds a More Beautiful Way to View Photos on the Web That Dreamy Infrared Photographic Feeling Returns, Thanks to LifePixel Geotagging Your Photos Online Photo Fun

  

  Winnie Wong Alienware Marketing Communications
  4 Posts	About Winnie has been a part of the Alienware family since 2000, when there were only 64 employees on the payroll. Her passio... Recent Posts Girls Just Want to Have Fun: More Women LAN Partying Immersive Gaming Microtransactions Becoming Major Issue with Gamers First Sighting

  

  Lionel Menchaca Chief Blogger
  3 Posts	About Lionel Menchaca (LionelatDell in Twitter) has lived and breathed social media for the last couple of years and wishes ... Recent Posts Microsoft & Netflix Agreement Coming Alternative to Roku for Streaming Netflix Vista Tip: Use Snipping Tool for Screen Captures

  

  Deborah R. Wood Independent Communications Consultant
  2 Posts	About Open to learning about almost any topic and a professional interest in helping people communicate in new and traditiona... Recent Posts Mind Your Social Media Ps and Qs Passionate About Your Stuff? Check Out itaggit.com

  

  Vida Killian Dell IdeaStorm Manager
  2 Posts	About Vida has been with the Dell social media team since 2006. Her first computer-related memory involved BASIC programming... Recent Posts Help for Organizing the Help From Chemical Engineering to Chick Blogging - Huh?!

  

  Jacqui Zhou Lead Editor/Moderator of Direct2Dell Chinese (http://chinese.direct2dell.com/)
  2 Posts	About Born and raised in Shanghai, China, Jacqui always wanted to travel and see the world. After she earned a college degree... Recent Posts “Bandit” Cell Phones: Part II “Bandit” Cell Phones Find Favor Among Chinese Consumers

  

  Ellen Murphy Consumer Public Relations, EMEA
  1 Posts	About Ellen works on the Consumer PR team in EMEA. She has nine years of marketing and communications experience, ranging fro... Recent Posts Dell UK Formula 1 Test Day Event at Silverstone

  

  Andrew Ford Head of marketing, corporate accounts, Dell Europe, Middle East and Africa
  1 Posts	About Andrew is a keen internet, e-mail and social media enthusiast, and has worked in the IT and telecoms industry since the... Recent Posts Your Data -- How Much is Out There? Is It All Bad?

  

  Bob Blomquist Senior Manager, Electronic Media
  1 Posts	About Bob has spent 15 years at Dell working in a number of communications roles ranging from video productions to broadcast ... Recent Posts Social Network for Pedal Mashers

  

  Stefanie Nelson
  1 Posts	About Stefanie has been entrenched in online media since the mid 90s, currently runs the marketing communications programs fo... Recent Posts Google on Your Phone

  

  Ricardo Guerrero Global Online Project Manager & "Twitter Dude"
  1 Posts	About Hailing from Colombia, South America, Ricardo has worked at Dell since 1999 as a content developer, and most recently ... Recent Posts Twitter: It’s Not Just TMI About Your Friends!

  

  Michael O'Dell Team Dignitas, Managing Director
  1 Posts	About I've been a gamer since I got my first computer, a ZX8, in 1980. Last year I was able to fulfill a lifetime dream and t... Recent Posts Join Team Dignitas Live on WebCam at the M Festival Tomorrow

  

  Dawn Lacallade Lead Stormchaser
  1 Posts	About Dawn has been with Community for several years and is currently the Lead Stormchaser for Dell Ideastorm. She has been w... Recent Posts Wii Fit: Who Says Exercise Can’t Be Fun?

  

  Mary Ellen Krautter
  1 Posts	About I've been on the cutting fringe of the technology world since 1981 when my husband brought home one of the first person... Recent Posts Coming Out of the Closet: The Ideal Home Office for the Not-So-Techie Gal

  

  MoneyGuyBK
  1 Posts	About MoneyGuyBK is one of our most active and helpful customers on the Dell Community Forum, where he has earned “Supersta... Recent Posts You and Your Idle PC Can Help Humanity

  

  Kara Krautter Foodie in Training
  1 Posts	About Although I spend most of my day managing the Small Business blog for Dell, any free time I have seems to involve food. ... Recent Posts Online vs. Print: Where Do You Find Recipes?

  

  Jennifer Allison Global Consumer Internal Communications
  1 Posts	About Jennifer joined Dell’s Corporate Communications group in 2006 to focus on executive and employee communications for t... Recent Posts Separating Ourselves from the Animals

  

  Shaun Clark World Class Gamer
  1 Posts	About Shaun Clark (game name Apollo) is a name that has been partnered with command and conquer since the release of EA's tit... Recent Posts My Weekend at the M Festival in the UK

  

  Stuart Wallock Dell Senior Manager, Global Community & Personalization
  1 Posts	About Loving new tech things to play with since I started gaming on my Atari 2600 way back when, I have been working with Int... Recent Posts New Dell Special Art Edition Laptops

  

  Matt Parretta Dell Analyst Relations
  1 Posts	About Matt has been at Dell since 2006 and is responsible for relationships with consumer industry analysts. He spent four ye... Recent Posts Photography PhD Not Required

  

  Eric Erway Program Manager, Global Online
  1 Posts	About Eric serves as a program manager for Dell’s Global Online team, working with multiple groups to translate customer re... Recent Posts Making Technology Work for You

  

  Michelle Mosmeyer Dell Communications Analyst
  1 Posts	About Michelle has been with Dell Global Communications for more than eight years. In that time, she’s worked in Executive ... Recent Posts Tech Tips for Those of Us With Wanderlust

  

  Rick Scott
  1 Posts	About Rick is a PADI open water scuba instructor and photographer. He splits time between his home in Austin and his ranch ne... Recent Posts For Under $500, Gear Up for Amazing Underwater Shots

  

  Todd Smart Dell Community Outreach Administrator
  1 Posts	About My job is to support our Community Liaisons as they help to resolve customer issues. I’m originally from Western New ... Recent Posts Wireless Networking is Great, But There Are Practical Concerns

  

  Mary Ellen Gitachu Dell Corporate Communications
  1 Posts	About ME (EMMIE) works in corporate communications at Dell. Originally from the East Coast, she’s tracked around the states... Recent Posts Over the Net and Through the Webcam to Grandmother's House We Go

  

  Geoff Knox Supervisor, Global Operations for Community Team
  1 Posts	About Geoff has been with Dell since 2005 and has been working with Dell’s social media efforts since 2006. He has been a f... Recent Posts To Be, or Not To Be, on the Vista SP1 Bandwagon?

  

  aikiwolfie Frequent Contributor to IdeaStorm
  1 Posts	About I got my first Atari when I was only 2 years old - 1980 I think - and I've had a computer of some kind ever since. Past... Recent Posts Thoughts on Simplifying IT and After-Sales Support

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  • Fitness in the Digital Age
  • Don’t Be A Disappearing Laptop Statistic: Part 3
  • Three Somewhat Obscure Google Search Tips
  • Warning: The Following Images May Disturb Some Viewers
  • Over the Net and Through the Webcam to Grandmother’s House We Go
  • Hot Tech-cessory for the Skiing Chic Geek
  • Help for Organizing the Help
  • Let Text Work for You
  • Marc Silber and the Fine Art of Photography
  • Cyber Sisterhood Reads from ‘Round the Web

• 

  • I know this is a Dell site but i
    was wondering if anyone using the
    Acer Aspire One have...
  • WOW. They're still showing that
    screwed up keyboard....if I was
    still in the market, I'...
  • I come from a place in Latin
    America where clones actually rule
    the market, and then in...
  • I had the same problem.... very
    strange. So everyone can go there
    themselves and search for "910".
  • I tried posting the links for those
    but it wont let me, i think they
    are going to take ...
  • There is also information about
    LEDs and Optical Drive in the
    support-site.
  • ??????????????????????? Inspiron
    9 9.1” screen Inspiron 13
    13.3” screen Ins...
  • Monday maybe? Looks like the
    official name is the Inspiron 910
    (From Dell's own
    ...
  • Dell Inspiron 910... Hmm. Maybe
    it will have a 9.1" screen and we
    have all been decei...
  • ITS
    COMING http://support.dell.com/s
    upport/topics/global.aspx/support/d
    sn/en...
  • ITS
    COMING. http://support.dell.com/
    support/topics/global.aspx/support/
    dsn/e...
  • Lenovo is now sold out. Their
    backlog for six weeks. Apparently
    preorders do
    wo...
  • @Andy & BrokenCrystal: I have
    yet to have an issue with the
    glossy screen on the A...
  • I would not want a glossy screen on
    a mini. I have a glossy screen on
    my Inspiron E150...
  • OK, Dell has released the Inspiron
    13 Laptop (which I like) that has a
    13.3” screen. ...

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New One-Stop Warranty Service Available to U.S. Consumers John Pope_July.1.2008_8:13 am Dell is launching a premium 24×7 warranty service called “Your Tech Team.” It’s the result of customer feedback on IdeaStorm and elsewhere, plus experience we’ve gained with a 30,000-customer pilot project in the New York metropolitan area. The idea behind “Your Tech Team” is to offer consumers a one-stop, $99 option for all their Dell support needs. For details, recommend you check out Laura Bosworth’s post on Direct2Dell.

One Response to “New One-Stop Warranty Service Available to U.S. Consumers”

1. jervis961 Says: July 1st, 2008 at 9:31 am

   I’m glad there is an option to have North American tech support now but I’m not impressed with the pricing. $99 each year on top of the cost of an extended warranty would just about double the price of your notebook over 3 years.

   I can see paying a premium but how about I give you $20 a year to get through to North American tech support and do away with all the other frivolous things. I don’t care about a dedicated team as I hardly ever use tech support unless I have a hardware issue. All I want is the option to speak with a tech I can understand when I do call.

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